Don't take our word for it. Read the calls.
Before every update, Maya must pass a set of hard test calls: emergencies, privacy checks, Spanish, garbled names, people trying to trick her. Here is the latest run, with every conversation in full.
Loading the test calls...
How the test works. A second AI plays the patient: it gets a character and a goal ("you chipped a tooth and want to come in today") and talks to Maya through the same system as a real phone call. Nothing on Maya's side is scripted. After each call, a program checks what really happened: the booking that was saved, the transfer that was made, what Maya said and did not say.
What it does not show. These are simulated callers, not real patients, and the times are before phone-line delay. The best test is still your own call: (352) 790-5966.